By the time this historic piece was written, thousands upon thousands of Western Union casualty telegrams had been delivered to altogether too many American households. This article lucidly explains how they should be delivered and how they shouldn’t be delivered. Recognizing the solemnity of the task, the men who passed the news along were often older men, who had tasted some of life’s bitterness:
One mother, receiving the news that her son was dead, crushed the paper in her hand and looking beyond the messenger, said, ‘If it hadn’t been my son, it would have been some other mother’s’.